Airtel Tanzania addresses complaints over rise in scratch voucher prices

Airtel Tanzania addresses complaints over rise in scratch voucher prices

Dar es Salaam. Airtel Tanzania has initiated a special campaign to ensure its customers are charged the correct amount for services rendered.

Named Usilipe Zaidi, the campaign assures customers and the public that the price of scratch top-up vouchers remains unchanged across the country.

This consumer awareness initiative follows widespread complaints about the increased prices of scratch top-up vouchers in various regions of Tanzania.

Reports indicate that some vendors have been distorting the face value of the vouchers, selling Sh500 vouchers for prices ranging from Sh550 to Sh700, and Sh1000 vouchers for prices from Sh1100 to Sh1500.

It’s important to emphasize that these unauthorized price increases have not been authorized by Airtel Tanzania or the Tanzania Communications Regulatory Authority (TCRA).

“The unauthorized price increases are against our practice and are not only unfair to customers but also go against our principles and values,” Airtel’s Marketing Director, Ms Timea Chogo, explained.

Ms Chogo assured customers that Airtel takes these reports seriously and is actively investigating the incidents to ensure fair pricing of scratch top-up vouchers.

She urged all customers not to pay more than the face value of the vouchers and encouraged them to use the Airtel Money platform as an alternative to purchasing top-up vouchers, thus avoiding such inconveniences.

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Tanzania: Samia Hands Over NBC’s 354m/ – Crop Insurance Compensation to Farmers Affected By Hailstorms
Tanzania Foreign Investment News
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Tanzania: Samia Hands Over NBC’s 354m/ – Crop Insurance Compensation to Farmers Affected By Hailstorms

President Samia Suluhu Hassan, has handed over a cheque of 354m/- from the National Bank of Commerce (NBC) as compensation to tobacco farmers, who were affected by hailstorms during the previous farming season in various regions across the country.

Handing over the cheque in Dodoma, the compensation is part of the crop insurance service provided by NBC in collaboration with the National Insurance Corporation (NIC).

Furthermore, President Samia has also handed over health insurance coverage to members of the Lindi Mwambao Cooperative Union based in Lindi Region, through the Farmers’ Health Insurance service provided by the bank in partnership with Assurance Insurance Company.

While visiting the bank’s pavilion at the Nanenane Agricultural Exhibition and being received and briefed by the bank’s Managing Director, Mr. Theobald Sabi, she said: “This crop insurance is one of the crucial solutions in ensuring farmers have a reliable income, without fear of challenges such as natural disasters, including hailstorms.

“I call upon all farmers in the country to make the best use of this important opportunity by accessing these kinds of insurance services. I also highly commend NBC and all the stakeholders participating in this programme.”

Elaborating further on the crop insurance service, the Minister of Agriculture, Hussein Bashe, stated that it will help to recover the loss farmers incurred, especially in various calamities beyond their control.

Citing them as floods, fires, and hailstorms, which have significantly affected the well-being of farmers and caused some to be reluctant to invest in the crucial sector, Mr Bashe added: “However, our President, this step by NBC is just the beginning, as this is the second year since they started offering this service, and the results are already visible.

“As the government, we promise to continue supporting the wider implementation of this service, with the goal of ensuring that this crop insurance service reaches more farmers.”

ALSO READ: NBC participates in TFF 2023/24 awards, promises to enhance competition

On his part, Mr Sabi said that the farmers who benefited from the compensations are from 23 primary cooperative unions in the regions of Shinyanga, Geita, Tabora, Mbeya, Katavi, and Kigoma.

He added: “In addition to these insurance services, as a bank, through this exhibition, we have continued with our programme of providing financial education and various banking opportunities to farmers, alongside offering them various loans, including loans for agricultural equipment, particularly tractors, to eligible farmers.:

At the NBC booth, President Samia also had the opportunity to be briefed on the various services offered by the bank to the farmers namely crop insurance and health insurance services.

There, the President had the chance to speak with some of the beneficiaries of the services, including the Vice-Chairman of the Lindi Mwambao Primary Cooperative Union, Mr. Hassan Mnumbe, whose union has been provided with a health insurance card from the bank.

Source: allafrica.com

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